Category: Uncategorized

I’ve worked for many companies, large and small, and consulted for others and they have all had the same problem, particularly the large ones. It’s the CIO’s dilemma. How do you protect your organization and your customers while still trying to give your employees the liberty to do the best job they can with the tools they have? This problem especially rings true in a Work 2.0 environment – as Generation Y begins more and more to feel comfortable mixing their work and personal lives, there is a fine line between what is work, and what is personal. This presents a tough challenge for any concerned CIO.

Corporations are starting to overcome this problem by implementing solutions such as Good, or Mobile Iron, which aim to enable employees to bring personal devices onto corporate networks and still keep their private lives separate, while giving the organization complete control over the organization-specific uses of the device. Even in this solution, there are still pressing problems. What happens when an employee receives work correspondence in their private email account? What if a correspondence with a friend of that employee could potentially damage the company?

I’ve been pondering a lot about this today, in a different context, since the HB477 Working Group meeting I participated in with the Utah Senate this morning. Part of the problem with solving any of the public’s complaints (including my own) on this matter is that it’s going to be pretty hard to get Legislators to tell the truth and uncover the underlying problem. I’ll talk more about that in another post.

But let’s assume Senator Bramble’s question and concern (he was asking me specifically in this case – you can watch the whole interview and my answer here (skip forward to 1:21)) here is true. If the underlying concern is that a Legislator’s private life has the potential to be exposed on the Front Page of the Tribune under current GRAMA laws there are solutions to that as well.

My answer to Bramble was to put public conversation on public devices, and private conversations on private devices. Representative Dougall approached me after the session showing off his Blackberry, saying he only used a personal device because he wanted to “save the public money.” He too was concerned on how we’d be able to protect his private life while making his public more accessible. The problem is in Dougall’s case this would be really hard at the moment because he’s only using a private device – in the end, Dougall’s costing the public more money by not separating his conversations onto separate devices. At least that’s with the current technologies in place in government.

This is not a new problem. in every organization I have worked for, I have gotten work-related email sent to my private email account frequently. When this happens, I have always replied, adding my work email address in the “from” field, forcing that email to go through that organization’s SMTP servers. The organization at that point can decide what they want to do with the message. They can archive it for their protection, or do nothing, but at least there is organization in that way, and hopefully the individual I just responded to can see that I like to use that email address when I communicate about those types of issues.

In regards to device use, I’ve seen various solutions. One option is to force all organization-specific communication through organization-owned devices. Any personal correspondence on those devices are absolutely prohibited. I know many companies that will fire you if they catch you doing such. Personally, I think this is the Work 1.0 way though and focuses around a “you go to work and do work stuff, and go home and do home stuff approach”. I don’t work that way – I bring my work to work and my home to work and I bring my work to home at the same time. And because of that I’m more productive! Still, that is one solution, albeit a more primitive solution, and the one I shared in the Working Group today.

In a Work 2.0 environment you have to have new solutions to conquer the problem. There are solutions like Good and Mobile Iron that actually seek to solve just that. You can also implement open source and VOIP solutions to help with this. Through software, they give an environment where, if you opt to use a personal device for work, you can easily separate your work and personal stuff, and work can have access, automatically, to as much of that work data as they need. We should be implementing technologies like this in Government as well.

My suggestion for Utah is that we start to encourage, and make it easy for Legislators and Government employees to be separating their public and private lives more, through technology. This doesn’t mean they need to do it all on 2 devices. This doesn’t mean the State needs to track their private communications. This does mean that we need new technologies in government to enable this process, make it easier to share public information and protect that which should be private. I promise they’ll complain about it – every employee does when this is implemented in a corporate environment. But the organization (in this case, the citizens) will be more safe as a result, and you’ll save less money in litigation and processing costs down the road.

As for what happens to those private communications which perhaps ought to be public? Let the original GRAMA take care of that. That process has been proven, and ought to be expensive and a pain in the neck for Legislators so that they avoid doing them in the first place (yet, they still can if they really want to). In the end, making it as easy as possible to make communications on government-owned devices (or software) public will save organizations like State Government money and give Legislators more time to do what they’re supposed to be doing in the first place.

Do you have any other ideas on solutions to this problem? How can we use technology to separate a part-time public official’s private life from their public? How do we still protect the public’s interest in this process? In or out of Utah, I’d love to hear your thoughts on this – this is something I think all governments could benefit from.

Image courtesy http://www.engadget.com/2007/03/01/switched-on-digital-life-vs-digital-work/

The press release just went out. I’m going to be joining the Utah State Senate-sponsored working group, aiming to bring Utah’s open records laws into the 21st century. I’ll be among other notables such as Phil Windley (CTO, co-founder of Kynetx and former Utah State CTO, founder, Internet Identity Workshop), who are all experts in this field of open standards and technologies. This is a great move for the state of Utah.

Having written 3 books on Facebook and Facebook technologies, having written an entire site devoted to helping improve a brand’s reputation on Twitter, MySpace (and soon Facebook), and having consulted in helping brands, big and small across the web to integrate “social” technologies, I think I can really help in this effort. Facebook’s core focus, and value, is surrounding privacy. With Facebook, I can fine tune who sees my messages, how public I want them to be, and ensure my close friends and family are protected, while sharing my more public life with others. (did I mention my phone number is 801-853-8339 and my email address is [email protected]? Yes, I’m happy to share.)

Many of you know I have a Twitter account with near 30,000 followers (btw, numbers don’t mean a thing so don’t let that number make you think I’m any better than any of you). What you may not know is that I actively choose which of my updates actually go out to Twitter. I automate my privacy. I automate how I want to share data. Our government could, and should be doing the same.

It is based on this experience, and my experience helping other businesses, organizations, and brands, that I  hope I can help the state of Utah incorporate the same types of philosophies. The default for our Legislature (and I could argue our national governments as well) should be, “share with everyone” on any electronic correspondance. Then, legislators should be able to actively pick and choose items that do not go public when the privacy of an individual is at stake. Or, perhaps we could even automate that process.

I’ll share more of my vision in the future. I’d also like to do more research. But I intend for this to be an open, honest process. I will be blogging along the way. The first question I asked them when I joined was if the sessions would be streamed online. They will, and I’ll make sure you know how to access those. I want you to comment and participate – I’ll make sure we have multiple avenues for that to happen. If I’m not being open enough let me know – this entire process should be the epitome of what this group is set out to do. I intend to eat my own dog food.

If you have any ideas or suggestions you would like me to bring to this group, please discuss in the comments. No idea is too stupid for this.

As a final disclosure, yes, I do manage the “Repeal HB477” Facebook Page. I’ve been clear about my opinions on this. I don’t intend for that to go away, nor do my opinions surrounding that go away. I do believe in coming up with a solution however, and more than any type of “repeal” legislature I want a solution that is fair, balanced, supports the citizens of Utah (as well as the Press), but at the same time allows citizens the privacy they need when they talk to their elected representatives. That’s just my opinion though – I want to go in with all of your opinions as well so please let me know your thoughts!

Lastly, just to be clear up front (remember, this is an open process), I do currently work for The Church of Jesus Christ of Latter-day Saints. No, I am not entering this position as an employee of the Church. It is in no way affiliated, sponsored, directed, nor suggested by the Church in any way. This is simply a part of my professional consulting practice that I do on the side, and I intend to approach it as such. I will not be reporting to the Church on any of this, nor will they have any part in this process. I just want to be clear on that. Any comment here, in the group, or elsewhere surrounding this working group and the policies discussed are my own opinions and not to be construed as anything else.

So what ideas do you have for me? What can I bring into this working group? What other examples should I look towards as we approach this difficult subject?

Image courtesy http://www.showmepolicypulse.org/news/2009/03/advocates-push-for-changes-to-missouri-open-records-law/

Developers are up in arms over new changes to Twitter’s policies. Today Ryan Sarver, Twitter’s Director of Platform, stated in an email to developers that “developers ask us if they should build client apps that mimic or reproduce the mainstream Twitter consumer client experience. The answer is no.” I applaud the effort however, as Twitter is a) becoming more open and honest about their policies, and b) I’ve been recommending this move since 2009.

In June of 2009 (and in many Tweets the years before), I suggested that “Twitter has never had control over how Tweets get to users.” I suggested that by owning the client they own advertising, and that was the best way they could monetize. By making this move today they’re putting their stake in the sand (albeit without buying Tweetdeck, but buying Tweetie instead), and taking control of some really great ways to monetize Twitter.

Twitter should now take this as an opportunity to build a platform out of the client. Now, with their new user interface on Twitter.com, and control of the mobile experience, they should be building ways for developers to tie into the user experience and enhance what users are getting out of Twitter. Seesmic Desktop is taking this approach right now, allowing developers to integrate into their client experience, creating many very interesting tie ins to the Seesmic platform. While this move is probably bad for Seesmic (unless Twitter buys Seesmic), it is the direction Twitter should go.

If you remember, Facebook did this early on – when they launched their platform they built ways for developers to, rather than need to build clients to enhance the experience. Facebook allows “Canvas Pages” for developers to build on top of Facebook.com, and “integration points” for developers to build access to every part of the Facebook experience. (I cover these in my new book)

Owning the client opens up a whole wealth of opportunities for Twitter – I just wish they had done it sooner. Let’s hope they continue being honest about their roadmap and developers aren’t strung along in the future like they have the last several years. I met with Ryan Sarver yesterday – I admit I had a new respect for Twitter after talking to him. Twitter is in a good stance now for the future, and I look forward to seeing where they go with this.

I don’t get political on this blog very often (honestly, I hate politics), but when I do you can know either 1) it’s technology related, or 2) it’s important to me.  This one is both of those. The issue is related to Utah’s House Bill 0477 (please read the whole thing if you get a chance), a bill which intends to make it harder for media outlets to request private communications between government officials, in order to save the costs of processing such requests.

The bill’s main intent, according to the “Senate Site” (a site sponsored by the Utah State Senate Majority), is to stop “Fishing Expeditions”, which are supposedly burdening State Senators and House Representatives and costing the State money with requests through the Government Records Access and Management Act, a Freedom of Information Act equivalent for Utah. It would seem like a legitimate cause at the front, but there are some serious concerns. Here are my personal concerns with the bill:

1. The Bill was passed in 2 days. The bill was rumored to have been thrown around just a week before according to Utah Governor Gary Herbert, and was submitted just 48 hours before it hit the Utah House floor. In just 2 hours it was passed in the House with a 61-12 vote for the bill and swept through the Senate with a 21-7 vote for the bill, and will be signed into Law by the Governor on Monday. Not to mention the fact that it was passed on a Friday, with no opportunity for representatives or Senators to hear complaints from citizens over the weekend.

   Besides the fact that it passed so quickly and the fact that many representatives admitted they didn’t even have time to read it (and still voted for it), the lack of Due Process on this bill is simply unconstitutional! The 14th Amendment to the US Constitution states, “nor shall any State deprive any person of life, liberty, or property, without due process of law.” I haven’t seen any record of anyone bringing this up during the session, wich to me is just dumbfounding! Here we have a bill which gives citizens more liberties into keeping checks on their government, and a bill which claims to remove some of those liberties comes into effect with just 2 days notice to debate! Where’s the due process here? Something’s fishy here – someone’s not telling the whole truth here and trying to get past an annoyance at the expense of the US Constitution. That’s plain wrong (not to mention illegal and costly)

2. The bill has major flaws! Supposedly 2 hours were spent on Friday morning with “Media lawyers”, but no thought was put into the technology wording put into the bill. For instance, section 24b-D of the bill states, when suggesting what records may be requested:

   “‘Record’ does not mean:…(D) a text message, or similar text-based document, other than an email, that is electronically exchanged by means of a phone number;”

   This, according to the Senate Site, is intended to just bring GRAMA into a more modern light, but making it harder to access text messages between government officials. Let’s assume that’s even okay (which I think is still very wrong). Never mind the fact that SMS and Text messages aren’t even sent by means of phone numbers any more (they are mostly sent through IP addresses and similar protocols), but we’ll assume they are.  “Electronically exchanged by means of a phone number” – hmm…that opens up a whole broad range of possibilities as to what might remain private. For instance, what if someone sends a private direct message to Twitter or Facebook over SMS? Those too are banned according to this wording. Or what about an iPad that sends its signals over a 3G connection? 3G also relies on a phone number to communicate. This means officials could just use their iPad 3Gs and be completely protected by this legislation.

   Lastly, the text messaging clause, unlike the other electronic communication clauses in the bill, has no restrictions to it. In regards to voice mails, the bill adds the disclaimer, “unless the video chat or transmission is an electronic meeting as governed by Section 52-4-207.” Other parts add the disclaimer of access to the record being forbidden if it’s for the Government Official’s own use, or items that are “unrelated to an official’s government duties.” Not so for the Text Messaging clause – there are no disclaimers, making all text communication electronically exchanged by use of a phone number off-limits for citizens to access. This should raise a big red flag!

3. It’s an embarrassment for Utah! People with National and International audiences are already talking about this (like Robert Scoble). With the affect it has already on the media (don’t get me wrong – this affects citizens even more than it does media, regardless of what the “Senate Site” tells you. Citizens are the media now, don’t forget.) it is bound to get in the national spotlight. Utah will be made out, just like the Feral Cat bill, to be wackos. I can’t stand for that.
4. It will end up costing us more than the problem it’s supposed to fix. Think we spend a lot of time and money on legal bills now to process GRAMA requests? Wait until we get sued because the bill is unconstitutional. We’ll be spending even more.
5. Finally, I have many other concerns, but most of all this Bill isn’t needed to resolve government’s concerns! With technology and a willingness to be more open, government can still protect the privacy of citizens while opening up what government is doing in an official capacity, with no human intervention like they are having to do now. I’ll explain this in a post tomorrow, but simply put, wrap a little RSS feed around our officials’ communications and you don’t need GRAMA in the first place. I’ll be proposing a solution on this shortly.

Last week I spoke about how the ‘@’ on Twitter and other microblogging services may no longer be necessary due to the addition of the in_reply_to_status_id API call on services like Twitter and Identi.ca. In the comments of that article you mentioned several examples why that would still be necessary. I’ve spent the weekend contemplating these and still argue with a proper infrastructure these would not be necessary. In my own opinion, services like Twitter and even Identi.ca are broken because there is no easy way to tag individuals and people without cluttering up actual content with unorthodox, unorganized ways of tagging data and people. We, the users have had to come up with our own ways to do so socially, and I think that’s a hack. Let’s go over a few:

Addressing a specific person or group of people publicly.

With current infrastructure on microblogging platforms, this is the one problem that will cause people to continue to need to use the @ sign. There is no easy way currently to say you want to make sure a particular individual or group of individuals see a specific message. This is different than a reply which the recently added API calls resolve, in that these types of messages are not necessarily in reply to anyone. So instead we have to clutter up our posts by prefixing our post with the intended recipient at the beginning, whereas if a proper infrastructure were provided, we could focus solely on the content.

Facebook has overcome this pretty well with allowing you to “tag” individuals in a Facebook Note that you would like to see the message, or that might be in the message itself. Twitter, Laconi.ca, and others need to look into a new API call to allow users to tag other individuals so this is no longer needed. Imagine, for instance, if Twhirl let you choose from your list of friends and tag them in the post you are sharing. You could then have pure message in your 140 characters and not have to worry about the intended audience.

Common English (or your language) names

I mentioned before that @ wasn’t necessary, perhaps even if there weren’t an API call provided to link replies. Microblogging clients should be able to read each username and look at your friends, and tell immediately that you are referring to one of them, adding them to your list of replies.

However, this gets tricky when you get to someone with a username that is common English or even another language. For instance, what if my username were “stay”? Every time any of my friends said they were “stay”ing somewhere I would get a notification stating they were replying to me or addressing to me.

The solution for this again would be fixed with a simple person tagging system like what I recommend above. Allowing me to specify the intended users in the message would allow clients to know I was addressing those users without me having to further clutter up the actual message with meta information that doesn’t need to be there.

Hashtags

Hashtags need to be gone, plain and simple. All Twitter and Identi.ca and even FriendFeed need to add is a simple meta layer to their API, and beyond just allowing me to tag individuals to my messages, allowing me to add tag keywords to identify my message and make it more searchable. Tags clutter up our messages as well and keep us from being able to say what we need to say in 140 characters. In fact, I argue that meta layer should be completely flexibly – imagine if I could append whatever I wanted to a message. Location information, what I’m eating at the time, websites I’m surfing, etc. (I’m just listing those in theory – those could be messages themselves, but some are meta information) Part of our 140 character message should not be words not pertinent to the intended message itself.

SMS and XMPP/Track

So you ask, if we add a meta layer on top of all this, how can I then tag my messages and tag people in my messages via SMS or XMPP (Jabber)? SMS and XMPP should be treated as clients. The SMS client should be just like any other GUI client out there, just text based. I should be able to type “help” and have it give me a list of commands I can type to make it do what I want. Part of that client could be to include #hashtags and @intended’s to specify meta information about the message, but those should be part of the additional 20 characters SMS gives me outside of the 140 Characters microblogging requires. All of the same goes for XMPP. XMPP could provide an even richer experience since it isn’t bound by the 160 character limit SMS gives people. For a great example, see Dustin Sallings‘ Track XMPP clients for both Twitter and Identi.ca (Identi.ca is real time!). Type help to his client and it gives you a whole list of things you can do with it. I’m sure this could easily be expanded further to allow tagging, person tagging, and more.

Twitter and Identi.ca’s announcements supporting linking of replies via the API last week is a very welcome announcement. With just a few more tweaks I think we’re on our way to a much cleaner microblogging environment that is even more searchable, more focused on content, and definitely more organized. For now I’m stuck using ‘@’ and #hashtags.

You can follow me on identi.ca at http://identi.ca/jessestay or FriendFeed at http://friendfeed.com/jessestay.

I’d like to announce that SocialOptimize, my Social Media Development and Consulting and Apps Agency is being dissolved. I will now be assuming business under the name, “Stay N’ Alive Productions, LLC”. This, at least for now, will remain the main blog and website for my new business. What does this mean for my Social Efforts?

As you know, I have written 2 books, one on Facebook for Business and Personal Life (ranked #96 under “Job Hunting” on Amazon!) called, “I’m On Facebook–Now What???“, and another, published by O’Reilly, called “FBML Essentials” which focuses on Facebook Development from a software development perspective. (FBML Essentials should go to print around May) Recently I was featured by Guy Kawasaki on his blog, http://blog.guykawasaki.com – I encourage you to check out Stay N’ Alive, the blog, on http://socialmedia.alltop.com! I’m On Facebook–Now What??? has been listed (thanks to my co-author, Jason Alba) in the New York Times, US News and World Report, and I am receiving interview and speaking engagement requests on almost a weekly or more basis. I have consulted for some of the top 100 Facebook applications, including Paul Allen’s “We’re Related” Application (one of my favorites on Facebook!), and continue to get requests for consulting and development. That altogether takes up about 1/2 of my time – I have openings for April if you’re interested in an interview or speaker for your event!

In addition to my consulting, I would like to announce that I have teamed up with a development agency (more to be announced later) which will be able to provide development for those projects I consult on. If your company has development needs please contact me and I will introduce you to them and stay with you through the process.

For the second 1/2 of my time, I am building a network of communities on Facebook. I am working with several budding startup companies, along with a few apps I am building currently, to integrate into a large network of niche communities, all 100,000 users or less, perhaps a few with more, that cross-integrate and share features with each other. I will work with those in the network to provide consulting and development, at cost (and some less than cost depending on need and what we can work out), and in exchange you will get access to cross-promote, and gain access to many of the tools we will be providing, along with a great brand we will be building to promote the network. My goal is to make each application in our network as successful as possible according to your business needs. If you have an application you would like to include in my network, or need a way to build up your app further on a small budget, please contact me via the links on the right and we can discuss further how to best include you.

You’ll also see me doing several activities on a volunteer basis that I think will bring more of a focus to benefiting society through Social Media. Stay tuned for some of that, and in the meantime, visit Beth Kanter’s blog for a good resource.

So whether you’re looking to build up your small business under a budget, or need consulting, development, interviews, or speakers for your event, despite that I am no longer with SocialOptimize, I am still very much involved, and alive in the Social Media and Networking space. I am still “The Social Media Guru”. Give me a ring and let’s talk!

I’ve noticed Picasaweb now has new Image linking capabilities. I’m going to try it out with our good friend, Mr. Praying Mantis:

From Jesse's Garden

Very nice…

For those of you who are members of the Church of Jesus Christ of Latter-Day Saints, I have a proposal for you. As I mentioned before, I’ve started a new little venture called Came2Pass.com. Its slogan is “News for Mormons, by Mormons”, and it will soon become your one-stop shop for all LDS-related news, information, and stories. It is a place where you, your mom, your grandpa, or even your best friend can get together and know what each other are looking at on the web. It’s cutting edge for Mormon News!

Well, I’d like to make being part of the Came2Pass.com community a little sweeter. As of today, I am initiating a contest. From the time Came2Pass went live until now the first 100 users that sign up and submit a unique, appropriate LDS-standards related story get entered into a random drawing for $100. Yes, you have to sign up, and yes, you have to actually submit an appropriate, unique LDS-standards related story to be eligible.

Is that not enough? How about I make the deal even better? The first 500 users that submit at least 1 vote on stories will be eligible for a random, $50 drawing at the end of the 500 votes. Each user only gets entered once per contest, and no, you can’t win both contests, but you should try on both, as you may win one or the other! Please ensure you sign up with a valid e-mail address, as

So I encourage everyone to hurry up and subscribe and start voting on articles! It could mean $100 in your pocket.

Here are some questions some of you may ask:

Is Nephi included in the drawing?

No. In case you haven’t noticed, Nephi is just a bot, and is built to agreggate several LDS-related feeds from off the web to ensure you always have plenty of original content.

So, how can I get original content if Nephi is already gathering it for me?

Nephi is set to only gather a few specific websites’ content. There is plenty more out there. Also, if you beat Nephi to the punch, you get credit for the content for purposes of the contest (JesseStay will even vote for your article!).

Do all my votes count towards the contest?

Unfortunately, we can only enter one vote per user into the contest. You can get double the chances by submitting an original story however!

How do I register?

Registering is easy! In the top bar of the page, you’ll see a “register” link. Click on it and it will ask for a username of your choice, password of your choice, and an e-mail address. Enter your information, and click “Create User”. Congratulations! You’re now a member of the Came2Pass community! Make sure your e-mail address is correct so we can contact you if you win the contest.

Also, you might enjoy after that point adding additional information about yourself for your friends to see. Click “Top Users” on the left and see if any of your friends are on there. Add them as friends if they are (more features surrounding that to come!).

How do I submit a story?

Submitting a story is easy! Simply login, click “Submit a New Story” on the left-hand page, and enter the url of the story you are linking to. If you would like to submit your own content, leave that page blank. Click “Continue”, and enter the information on the following page about your story (or your own original content). Then click “Preview and Submit”, review it, and be sure to submit it again, and you’re finished! See? Wasn’t that easy?

Please, if you have any more questions feel free to post them below, or click on the contact link at the bottom of Came2Pass.com. Again, the link to Came2Pass.com is:

http://www.came2pass.com

Good luck, and I’ll see you on Came2Pass.com!

UPDATE: Now instead of one vote per person being entered in the contest, each vote you make gets entered. Therefore the more votes you make, the better your chances of winning the $50! Good luck, and tell your friends!

I have started a new venture that I hope can be of service to members of the Church of Jesus Christ of Latter-Day Saints. It’s called came2pass.com (http://www.came2pass.com) and it is intended to be a “Digg” for members of the Mormon Church. So, other Mormons can now share links and content they find with each other. Other registered members can vote for the content they like on the site, and the top voted content gets rated to the front page. They just need to register, submit an article (it supports editorials and user content as well), and then they can register friends as well, and then view what their friends are submitting and voting for. All pages have rss links so you can keep track of it all in your favorite rss reader.

I see this as a great tool for the average BYU student or alumni, where they can track the latest news on campus, rumors about candidates for student body President, their favorite professors, news on campus, etc. It would also be an excellent tool for the 40+ year old scrapbooking Mom. I keep getting chain letters from them – I think this is a great way to share the stuff in those chain letters with your friends and family that want to read it, and not worry about spamming those that don’t.

Because content can be submitted as well, I use it as a way to blog about the site. You just view my submissions page, and all new submissions count as blog entries.

I’m about ready to shoot myself. I decided to try a Typo upgrade, and just realized it deleted the db! Fortunately, I had an old backup, but I’m missing about 4-5 articles from since then, including my one from today! I’ll have to decide if I need to reload the previous from some of the agreggators reading this site.