This Isn’t the Microsoft it Used to Be – My Full Circle Journey and Why I’m Back Again
Image via CrunchBase You may remember my scathing blog post denouncing my Xbox 360 and swearing I was leaving Microsoft. I still feel that way about my old Xbox 360. It was a piece of junk. I sold it, sold all the games, and sent my Windows 7 machine with Windows Media Center on it […]
Read more...The Art of Ignoring. Why @XboxSupport Convinced Me to Leave Microsoft.
There is such a thing as too much Social Media. I’m talking about the art of ignoring. We see accounts such as @comcastcares and @richardatdell and various other accounts on Twitter that do an excellent job at handling customer support and actually gaining, as well as retaining customers as a result, all while maintaining a […]
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