windows Archives - Stay N Alive

Selling Developers Was Easy. Windows 8’s Big Challenge Will be Selling Press

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Most of these “surfaces” are running OS X

When it comes to technology, I love going to developer conferences to meet people, see the people building the platforms I’m studying, and overall understand the best ways to integrate technology for the people I work with on a day-to-day basis. I actually normally attend as a developer when I go to these events, because I have full access to what the developers are seeing (I often pay my own way, as well, although as disclosure that is also comp’d at times). For the Windows Build Developer conference this year though, I came as Press because they sold out of developer passes in minutes. It was very clear that developers wanted to come to this conference (I’ll explain why in another post). I noticed some very interesting things this time though, at my very first Microsoft conference. The Press just aren’t converted yet, and despite Microsoft’s new focus on marketing as Steve Ballmer committed to today, they have some work to do.

Let’s start with the Press section at today’s Keynote. I was surrounded by Macs! Myself included. My neighbors all had iPhones. I saw iPads. I could tell this was a different culture to the Press I was surrounded with.

I’ve been at many conferences, and sat in many press rooms and sections, and I can vouch for that – the Press is part of the Mac cult. They love Mac. And if they don’t love Mac, they love their iPhone. And if they don’t love their iPhone, they love their Android device. I’d hate to say it, but Windows comes lowest on the Press totem pole.

What’s odd is that, while perhaps normal for a conference like this, the conference gives out free devices (at this one a Phone, a Surface, and SkyDrive space) to “all attendees” (the developers), but at least at this conference, the Press are excluded. In fact, as I sit in the Press room writing this I don’t see a single Surface. I don’t see a single Windows Phone. I do see a couple Windows laptops, but they’re surrounded by Macs and iPhones and other Apple devices.  In fact, I inquired about even borrowing one and was told I’d be put on “a waiting list” to even be able to spend some time with one trying it out. Yet, upstairs they’re handing them out like candy to every developer you can see.

I’m not bitter I don’t qualify for the free devices. I’ll probably just go up and buy a Surface from the company store (assuming they’re even available to me) to play with because I like trying out new stuff. I know others in the Press won’t just buy devices like this to use primarily in replacement of their other devices though. It would seem Microsoft would benefit from focusing more on ensuring every member of the press is engrossed in Windows. If I were Microsoft, each member of the Press would have a Surface, pre-populated with their favorite writing tools (something Microsoft is really good at), and they’d all have their Surfaces open writing their blog posts. I guarantee you’d see a different story in the media when that happens.

In the meantime, I sit here writing this post on my Macbook Air, on a Google product (Blogger), and will likely check for your comments on my iPhone after I hit publish. If Microsoft is going to have a stronger marketing focus, they should really start with the Press.

UPDATE: Turns out you can’t even buy a Microsoft Surface at this conference. Not even the company store will sell members of the Press a Surface.

Google Axing Windows Makes Total Sense (and It’s Not For Security)

microsoft-axe-3719101Several articles have come out recently criticizing Google for their recent policy, removing the Windows Operating System from their currently approved list of OSes that employees can use.  One might expect that I would be against this move, considering the recent criticism I’ve given of Google employees deleting their Facebook accounts.  I think this situation is different though, and I actually support it.  Of all companies, I think Google is most prepared to make such a move and I think we’ll see a lot of innovation come as a result.

Companies Have Tried This Before

Several years ago I worked for BackCountry.com as an engineer.  While there, our engineering department had a policy, making Linux and open source tools the default, while only allowing other operating systems (including Mac OS X) on an as-needed basis.  We found this saved us a ton of money, and, as engineers it made sense because we were able to completely alter the systems we were writing on as we needed.  It also made it so we could completely duplicate the server environments we were developing for on our local machines if we needed to.

We decided while there to take this to another level, and while I was there we started to push this policy throughout the company.  We got a lot of push back, and it took us, as engineers and developers, to help out the rest of the company as they adapted.  We started using Zimbra for e-mail, Bugzilla for bug tracking, and everything we could do we tried to do with open source tools.  We saved a ton of money.

There was one fatal flaw to this, though.  Where we were not an engineering-specific company (our bottom line was probably our buyers, who secured really good deals on outdoor gear, or even our customer support team, where we preached “We use the gear we sell”), we simply did not have enough resources to keep this going and be able to support it all whenever the company had a need that open source software could not solve.  The main benefit to open source software (which security is only a minor benefit) is that, as developers, you can get in and alter the software if it doesn’t meet your needs.  Then the code you altered could be shared with the rest of the world and others that also might have that need.  That’s a great benefit.

However, not having resources to constantly do that whenever there is a need means you’re always going to have weaknesses in your systems, and those systems are likely to fail.  I think that became a problem for BackCountry.com, because I heard that shortly after I left they were forced back into a closed-source, Microsoft-backed Exchange system, which probably means back to Windows for most employees.  The simple fact is Microsoft, when it comes to Enterprise systems, can’t be beat.  Exchange is by far the best e-mail system there is out there.  Linux pales in comparison, and has always had problems competing against Exchange and the desktop.  Not to mention general user experience and understanding of the OS by a mass audience.  Most companies don’t have the time or money to devote resources towards replacing these COTS systems.

Why Google is Axing Windows

So one would think that making a similar move by Google may be prone to similar risks.  Google’s hacker culture I’m sure has developers begging to be on Linux or Mac OS X, and higher executives wondering how they’re going to get along without Windows.  There’s one thing different about Google though that completely sets them apart from any other company out there that might try such a thing: Google’s base is developers.  Not only that, but Google has a vested interest in creating an operating system that works.

My guess is that Google is using “security” as a front to put a jab up against Microsoft, hoping others might try to make the same decision.  Google is hoping that the bad stigma Microsoft has had in the past regarding security (Windows 7 is actually pretty secure) might dwell in the minds of others considering similar decisions.  However, I bet the real reason is that this will force all employees, in this hacker culture, to truly understand what they’re missing when there are no Exchange servers, when there are no Active Directory databases, and when Executives can’t use the operating system or tools all their colleagues at other companies are using.

Google wants their employees to hurt from this.  When you make a hacker culture that actually has a monetary benefit (Chrome OS) to fix problems that arise as a result, problems get solved, and people stop being lazy.  I expect that as Google makes this move we’re going to see a much higher rate of bug fixes and User Experience enhancements on Chrome OS and Linux, and possibly even Android.  I expect better user experiences on the server.  I expect finally an e-mail solution that works up to par with Microsoft Exchange, and a directory services solution that works up to par with Active Directory.

I argue Google Axing Windows as a company is a good thing!  I hope it’s only temporary, or on an “as needed” basis so employees that need to create Windows clients that interact and drivers that work together with Google devices, that the company can still understand and work with such devices.  Yet at the same time I think doing everything they can to challenge employees to truly understand the weaknesses their new operating systems and web services provide will challenge the thousands of developers working them to produce solutions.  While I think security is a lame excuse and PR ploy for Google to remove Windows from their network architecture, I still think this is one of the best things the company has done in a long time.

Google’s move here could be the best thing to happen to Linux, and the open source enterprise world, in a long, long time.