web2expo – Stay N Alive

Charlene Li and Max Levchin from Slide

Picture 8.pngI came in late for the Tim O’Reilly keynote, but Tweeted the highlights. The next keynote talk was a discussion between Charlene Li, and Max Levchin from Slide. Here are my notes:

  • Facebook is not a fad.
  • How do you make money and get a valuation of 1/2 million dollars?: “Advertising”. 2 different methods – advertising and direct-to-consumer sales. The next couple years will focus on the consumer sales.
  • “Juno” sponsored an action within the Super Poke app called, “Pregnancy Test”. Juno was utilizing Super Poke to draw a close reaction to the fans of the movie. Every “super poke” sponsorship has been a smashing success for the advertisers.
  • How do you acquire customers?: Precise measurement of users engagement within software helps to determine.
  • Is Privacy an issue?: Aided by the social networks. Determine who wants to see the ads and who does not.
  • With more users than some of the social networks (70 million users), how do you deal with the conflict?: Competition is for advertising dollars, also who engages the user.

I am very much not a fan of Slide. Their business model is what encourages that “bubble” atmosphere on the Social Web. It is my hope that they adopt their model and move away from pure advertising and spammy-methods of propogation.

Live Blogging the Web 2.0 Expo: Social Strategy for Business #web20expo

Picture 8.pngCharlene Li, and Josh Bernoff are two of my favorite Social Media Experts. They published “Groundswell”, a book I strongly suggest and recommend to anyone looking to utilize social technology in their business strategy. Here are my notes:

Key roles and their Groundswell objectives:

  • Research
  • Marketing
  • Sales
  • Support
  • Development

Charlene talking about specific applications that accomplish these objectives:

Del Monte community, invitation only, has conversations with their customers. Del Monte asks their customers questions like, “What does your dog eat for breakfast” and gets responses back from the customers. Then, more specific questions are asked, and a conversation is started. This information is hard to measure in a focus group, but can be gathered via a Groundswell.

Now Charlene’s talking about tampons. What, don’t like the subject? Neither do most people. P&G had this same problem, and created the social network, “Being Girl”. No branding of “P&G” on the site. In articles, adds things like, “Brought to you by Always pads”.

Brides.com: Allows the bride-to-be to create a count-down calendar on their Myspace page. Widget shows the countdown, and offers a challenge to get the widget. When a user clicks to get the widget, they go to brides.com to get the widget. With widgets like this, your fans are doing the selling for you.

Starbucks: Suggestion boxes. All suggestions are public, and can be voted by the community. Management talks back to the community and responds to their feedback!

Keys to success for pragmatists:

  • Start with your customers
  • Choose an objective you can measure
  • Line up executive backing
  • Romance the naysayers
  • Start small, think big

Pragmatists bring companies and the groundswell together. Objectives are the key to successful social strategy. Use POST to frame your strategy. Think big, but start small.

Live Blogging the Web 2.0 Expo: Comparing Social Platforms #web20exp

Picture 8.pngUnfortunately I only have a Flip which gives me just 30 minutes of storage so you’ll be able to see the first 30 minutes below. I’m currently watching “Comparing Social Platforms”, with Dave Morin, Senior Platform Manager for Facebook, Allen Hurff, SVP Engineering for Myspace, Jessica Alter, Dir. of Platform and Business Development for Bebo, Patrick Chanezon, Google OpenSocial Evangelist, and David Recordon, Open Platform Lead for Six Apart. It’s fascinating to see the leaders of all 4 areas, including a developer standpoint from Six Apart all talking about ways to improve the Social Graph.

I’ll continue from where the video left off:

Allen Hurff said a great point when it comes to focus on Platform Development: “I love developers, but I love users ten times more”. That’s a great point and something we need to remember, and not be too demanding on as developers. In the end it’s all about the users of our applications.

Dave Morin talked about the Causes application. If the user can’t get the message to the friends that they care about such a cause, that’s bad and needs to be taken care of. Facebook is trying to focus on this, while finding balance with Applications that perhaps aren’t as impacting to ensure they aren’t being spammy and user experience is protected.

Patrick Chanezon says Google prefers the term “organic growth” to “viral growth”. Dave Morin brought up that ultimately, creating the best product is the end goal. Those applications that just focus on Viral growth grow fast, but ultimately die out. In the end you want the best experience for the user.

Dave Morin: “A lot of the times we’ll see viral but no ‘social'”. Being able to see what your friends are doing with your application, how they interact together makes it social and not just viral.

Dave Morin: Social Commerce is the future of how people do business on the web. Working on a commerce engine for Facebook. He likes the applications that are doing virtual currencies (I agree).

David Recordon: Building applications has to be easy. Extensibility is important. It has to be easier than it is today – if more successful than today next year, technology still isn’t easy enough.

Questions:

  • Matt from SocialThing: will there ever be a premium model with guaranteed uptime, extended support, etc.?: Myspace says they haven’t thought of it. Facebook says they are committed to their platform – says it’s a good point and also haven’t thought of it.
  • How liberal are platforms going to be in sharing data?: Six Apart is one of the creators of the ATOM standard – bloggers should own their content. Facebook is committed to enabling people to take data where they want to. What exactly does “data portability” mean? Dave Morin posed that question to OpenSocial… “data portability” might not be the right word for it – “privacy portability” might be a better term for it. “It’s all about the user – it’s not about technology.”
  • What are the thoughts on creating an even playing field for viral channels?: Myspace will have a hard time

In conclusion it looks like the theme for this was putting focus on the users in the end vision, not the application. I’ll upload the video in a minute if it isn’t showing yet.