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Custom Audiences are a terrific way to build Facebook ads that convert and bring strong traffic back to a site. The way they work is this:

You have an email list
You import that email list into Facebook’s Power Editor
Facebook matches those emails with Facebook users that also use those emails
You target ads to that email list or exclude the people in that email list from your targeted ad campaigns

I’ve been encouraging my clients for awhile now to look inside their existing user databases and find ways to segment users to better target ads back towards those existing users to get new sales. One way to do that is to look at users that have not completed a full transaction, and remind them to do so through a simple non-intrusive Facebook ad. The potential for the completed sale goes up significantly when brands do this.

I saw this in action today as I went through the process of adding flower bulbs to my Shopping Cart at Brecks.com, but not completing the purchase. Within minutes, I was seeing ads on Facebook reminding me that I had not completed my purchase, and even offering a further discount to get me back.

Having worked at a few e-commerce companies in the past (my college minor was e-business), I can attest that it’s difficult to get customers all the way through the sales process. Previously there were few ways, without outright spamming them and driving them further away, to get those customers that never completed their purchase.

Now, with custom audiences on Facebook businesses can remind the user very quickly after-the-fact, when they’re still in purchasing mode, further increasing the likelihood of the sale. This, to me, is the perfect use of custom audiences on Facebook. Well done Brecks!

Wanna learn more about Facebook ads? I just finished a course you can take to learn about my own secrets to success with Facebook ads. I promise you’ll learn something new in this course. If not, let me know and I’ll refund your money, 100% – go get the course here!

When I was younger things were simpler. TV, Print News, and when the internet, even websites would remain pretty static. My, how things have changed! In a world of “Generation Me”, with Millenials being raised on the internet and using technology and social media for most of their lives, marketing, and technology is so much different! As a marketer, your audience expects change, and they expect it fast.

It’s for this reason that social networks evolve so quickly. I remember numerous companies rising up on the backbone of Facebook, only to find out Facebook’s rules for their platform changing and completely going out of business as a result. I learned this the hard way with my service, SocialToo, which, based wholely on the premise of a user’s social graph on Twitter alone, and the ability to auto-follow, was quickly overrun by changes in Twitter’s API policies which rendered my business model obsolete.

Am I bitter? Maybe a little, but the fact is I’ve learned my lesson. In this ever-changing world of social media, marketers and business owners need to be willing to adapt very quickly, and look to the future, expecting these technologies to change fast, and the rules that go with them. What works today will likely not work tomorrow.

Facebook is already making this evident in their changes in News Feed policy, suggesting they will begin punishing “memes” and “calls-to-action” in posts on Facebook Pages. In the past, this is what performed best because it produced the greatest engagement, and in fact still does! Marketers are looking towards a sore wake-up call if they are not preparing for these changes.

In every presentation I make, even in my recent course on Facebook Ads (you can download it here!), I always tell people not to believe me. Always test, test, test. What works for me may not work for you, and most of all, Facebook is in a state of constant flux and change due to the ever-changing attention spans of its users. Marketers need to study these early, and study them often, and continually test the strategies they employ on social networks or their social strategies will not work.

The strategies and techniques I share in my courses and consulting and speaking work – I’ve tested them, and they have produced results for me. But a Social Media Marketer needs to be on their toes. What works for me may not work for them. A good Social Strategy needs to be constantly evolving, constantly changing, and forever in flux. There should be no end in technique and growth of that technique. That is where you will see your greatest success – constant change.