The Perfect Use of Custom Audiences Through Facebook Ads

I’ve been encouraging my clients for awhile now to look inside their existing user databases and find ways to segment users to better target ads back towards those existing users to get new sales. One way to do that is to look at users that have not completed a full transaction, and remind them to do so through a simple non-intrusive Facebook ad. The potential for the completed sale goes up significantly when brands do this.

I saw this in action today as I went through the process of adding flower bulbs to my Shopping Cart at Brecks.com, but not completing the purchase. Within minutes, I was seeing ads on Facebook reminding me that I had not completed my purchase, and even offering a further discount to get me back.

Having worked at a few e-commerce companies in the past (my college minor was e-business), I can attest that it’s difficult to get customers all the way through the sales process. Previously there were few ways, without outright spamming them and driving them further away, to get those customers that never completed their purchase.

Now, with custom audiences on Facebook businesses can remind the user very quickly after-the-fact, when they’re still in purchasing mode, further increasing the likelihood of the sale. This, to me, is the perfect use of custom audiences on Facebook. Well done Brecks!