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Oops, Twitter Does it Again

Posted on May 7, 2009 by jessestay

I don’t think Twitter is listening. In fact, I remember a few of them mentioning they don’t read the news or blogs so that it doesn’t affect their work. Perhaps it’s about time they start. Today I blogged over on LouisGray about a cool new change to the e-mail notifications on Twitter where they now show a user’s profile image and follower/friend data along with the new follower e-mails they send to you. (and dang it – MG beat me to the news. He’s good!)

What is scary though is what actually happened behind the scenes in this change. Today Twitter, again without notice to developers, completely changed the format of both their new follower and DM e-mails from plain text, to HTML multi-part format, completely breaking any app that was relying on those formats to parse and process new follows or direct messages.

What’s funny is that the very apps I was saying Twitter was venturing into competing ground with, Topify, and Twimailer, are the very types of apps that would have been broken by this change. In addition, apps like Greg Lavallee’s addNetflix app are now broken because they were relying on the plain-text format of the new DM e-mails. In my previous post about Twitter doing this, Greg commented, stating, “When I first read this post last month I thought, “well, if you code your application well, it should take into account potential changes from Twitter.” I also thought that Twitter would warn us about bigger changes. Wrong on both counts.” Many apps are relying on these e-mails, some of them probably completely unaware their apps are broken at the moment.

This issue was brought up on the Twitter developers list this afternoon by TwitReport developer, “TjL” (“Can Twitter Please Pick a From, and Stick With It?”). Evidently the new format also broke the new follower statistics for his app, and has happened multiple times causing him to have to re-educate his users to re-do their filters every time. Matt Sanford, Twitter API Team member responded explaining,

“We had changed the from address to try and improve bounce reporting and prevent being marked as spam by major ISPs. When we added the HTML formatting we found that we needed a consistent address for the ‘always display images’ option in many clients so we changed things around again. Hopefully this will be the last change as it causes us a bunch of work as well. I’ll keep an eye out for future changes and try and let people know.”

The conversation went on to discuss further elements of the e-mail, and Sanford suggested they were going to change the e-mails again after the discussion. I think TjL reflected the developer community’s frustration exactly when he responded to the further changes,

“Seriously? I’ve already started telling people to change their filters
and now they’re going to break *again*.

This is why daddy drinks.

All kidding aside, I don’t understand how a change like this gets
pushed out without the left hand knowing WTF the right hand is doing —
which is what it looks like (from an outsider’s perspective) happened.

IMO/FWIW: You’ve gotten too big to make these sorts of changes without
more consideration and communication. It makes me look bad as a
developer, and it makes Twitter look bad.

The irony is that you’re a company built around communication.”

Twitter has got to change their ways – on my blog posts about this I’m seeing comment after comment of developers now refusing to develop on the Twitter development platform because of their lack of warning during changes like this. The thing is I’m not complaining about rate limits or Twitter scalability or anything like that at all when I’m complaining. As developers, we simply want a little bit of communication before changes go out. I actually like Twitter. I have a business with components built on it so I want it to succeed. I also think the Twitter dev team has done an outstanding job building out this amazing API. The only area they’re failing in right now is communication. We need a) a clear developer ToS, and b) warning before changes go in, or come out. Developers have been amazingly patient for the most part regarding this, but I know there is frustration.

I want to be clear that I love what the Twitter API team is doing. I really like and respect Alex and Matt and the rest of the team working extremely hard, often to the late hours of the night working on this stuff. I’m not sure where the fault lies, but I do hope they are listening. We need some warning on this stuff guys.

There is still no official announcement on the Developer mailing list, nor any official blog post by Twitter on the e-mail changes.

The Kindle Technology Will Be Disposable in The Future

Posted on May 4, 2009 by jessestay

Today the buzz of the tech blogosphere has been the coming launch of a new, bigger and thinner Kindle which will target newspapers in a way some are claiming will save the dying industry. MG Siegler is calling it a hail-mary, last-ditch pass that will most likely fail. Dave Winer and Robert Scoble think otherwise, stating the potential for networked devices, and the convenience of such devices to relieve the need to carry multiple books or papers while traveling, or visiting the beach.

I suggest this game is far from over for the Newspaper industry. When I worked at Media General, a large, Publicly-traded media organization that owns Newspapers and TV stations throughout the southeast, we were talking about technologies such as the Kindle even 5 years ago. This stuff isn’t new to them. They know this is the future.

Here’s why I think we’re far from the Newspaper industry going out of business: Paper. The Newspaper industry knows paper – they thrive on it, and their business is dependent on disposable forms of media. They have hundreds of years experience in paper. Media General itself has newspapers that root in the Civil War era. This is the paper you can have delivered to you, which you can throw away when you’re done. There’s something about the tangible feeling of paper that people enjoy. The problem is it’s wasteful and with the amount of paper used, it’s rather expensive. It’s also at times not very convenient.

Enter the Kindle. The Kindle brings the power of Ink technology to digital form, in a single box you can take around with you, download new content, and refresh that content daily as new content arrives. The problem with the Kindle though is it is Amazon’s brand. It’s their power to determine the formats papers need to be in, and what they look like. It’s their power to determine revenue models. Newspapers still have their own brand to maintain. Relying on one technology for that won’t work.

In addition, the Kindle still doesn’t quite hit that disposable paper niche that Newspapers are so good at. The power of the Newspaper industry is that they are local – they currently own the media distribution of entire cities and towns, and know those towns in a way no other media entity can know. For this reason, having a local paper-boy deliver a disposable paper to your door adds to that personal touch – nothing digital can replace that in-person relationship people have with their local Newspaper. Add to that the local relationships with local businesses and the ability to generate very personalized ads thanks to those relationships. It’s hard to beat that with a much larger, digital entity.

In essence, in a timeline of events, we have gone in our world’s history from tablet forms of writing – gold, brass, slate, and more, to paper form, to ink forms of writing on top of paper and mass distribution because of that via the printing press and computers. Now with the Kindle, we’re going back from Paper form, back to the tablet. It’s a non-disposable, re-usable form of writing.

I predict this cycle will repeat itself. We actually already have the technology in front of us. Last year we saw Esquire magazine release a magazine with a cover written in digital ink, along with a digital ad for Ford on the back. They’ve proven it’s possible, and they were able to fully maintain their brand by doing so.

What will happen is memory technology will get smaller and smaller for the amount of memory you can store content like Newspapers. Batteries are already getting smaller. The technology you see on the Kindle today will be able to be produced in tangible Paper form in 2 years I predict. At that time, you’ll see the News stands full of single sheets of paper, the dimensions of the new Kindle, but in disposable, paper form, with the Newspaper corporation’s brand and advertising all over it. You’ll be able to purchase it for not much more than the price of a single newspaper today (in theory, it ought to be cheaper to produce). It will integrate with Facebook. It will integrate with other viral technologies. It will even potentially have GPS, not just for networking and viral promotion, but for ad analytics and tracking, making the Newspapers valuable again.

While the newspapers are dying now, I predict they’ll be back. This technology is just around the corner in affordable measures from us. Will the Kindle survive? I think so, but I don’t think it will fully compete with the Newspapers. I think it’s Apples and Oranges – the Kindle is presenting an entirely new distribution mechanism that will manifest itself on many other devices as well. Paper itself is not going away. It is going digital.

Photo courtesy mstearne.

Make the Most of Facebook With Fox 13’s New Series

Posted on May 4, 2009 by jessestay

A few weeks back I was interviewed by our Local Fox station, Fox 13 KSTU about Facebook. I was interviewed by Arikka Von, Katy Carlyle, Nicole Hunter, and Nineveh Dinha about topics such as why you should join Facebook, Facebook Privacy, Security, and even Strategy on Facebook. The series ran all last week (now all my neighbors are wanting me to give them a class on Facebook), and I think serve as a great resource for anyone wanting to learn the basics of what Facebook can do for them.

For those wondering when I’m on Facebook–Now What??? will get a new edition, rest assured Jason (my co-author) and I are definitely talking about that, and hopefully sooner than later we will be able to begin working on that. We also have something else in the works (again if I can just get time to get my part done) that I think will hold you through in the meantime. Until we get any of that together, these videos by Fox 13 Utah serve as a great resource. Thanks a lot to the entire Fox 13 team for giving me the opportunity to share! I especially like the one showing you how to set your Facebook Privacy settings. Nineveh’s strategy segment was also very useful I thought (If you’re going to be running against Senator Bob Bennett this election, call me – I’d love to help you out!):

Facebook Fundamentals

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Facebook Etiquette

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Facebook Security and Privacy

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Facebook Strategy

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