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Potential Applications of Facebook Connect in E-Commerce

Posted on December 15, 2008 by jessestay

I’m way too late on this, since it’s been mentioned several times already, but I thought I’d share a little presentation Jesse Pickard and the Razorfish guys did that I had the opportunity to help out on. Jesse asked me several questions about Facebook Connect a few months ago, and he turned it into this excellent presentation on potential uses of the platform for E-Commerce. In it, he uses iTunes, the iPhone (I still predict that’s coming – I always have, as has Facebook), and Amazon all as examples of potential integration points for Facebook Connect. These types of services have tremendous potential to see maximum success from integrating social networking into their own e-commerce platforms. They do risk some privacy, but that’s the advantage of Facebook – they are one of the few services out there which allow for privacy controls of their users, and they are only getting better at it.

I’d really like to see more e-commerce organizations embrace Facebook Connect. If I can be of help in doing so, please contact me! You can read more about it via the presentation Jesse Pickard made:

Portable Social Graphs – Imagining their Potential[swfobj style=”margin:0px” width=”425″ height=”355″ src=”http://static.slideshare.net/swf/ssplayer2.swf?doc=fbconnectrazorfish-1228360493956517-8&stripped_title=portable-social-graphs-imagining-their-potential-presentation” type=”application/x-shockwave-flash” allowscriptaccess=”always” allowfullscreen=”true”]

View SlideShare presentation or Upload your own. (tags: retail marketing)

Facebook Applications See Success On the New Platform

Posted on September 25, 2008 by jessestay

Regardless of any complaints from developers surrounding the new Facebook platform redesign, many developers are seeing success. Looking at various statistics from sites such as Adonomics and the Facebook Developers Forum, it appears that those apps that are truly integrating the new Integration points that the Facebook Platform provides are truly seeing success with it. Those apps that remain stagnant will see a decline in behavior.

Apps That are Seeing a Decline

Reviewing the apps complaining of the new design and showing declines in their numbers, it appears that many of them aren’t integrating into the new design where they are supposed to. I’ll use my own app as an example. “We’re Catholic!”, one of the religious apps I wrote and run (I also run “We’re Baptist”, “We’re Protestant”, and wrote the app, “The LDS App”) at one point was getting up to 1,000 visits per day (DAU’s, or Daily Active Users) as it was taking off (it is still currently the largest single group of organized Catholics on Facebook). Users began to get used to the Facebook platform, and that leveled it off to about 2-300 DAU’s per day. At launch of the new design, that number has gone down 1-200 DAU’s per day. What’s not being told in this picture is that I have done absolutely nothing to integrate it with the new design due to lack of time. I have no doubt that with a little integration into the user’s profile with a tab, and maybe info section, along with some Feed Forms to give users the option for larger stories to share with their friends from the app, I could very well see my app stats increase to even more than they were before.

Pieces of Flair

This seems to be the issue with some of the apps developers are complaining about. One example pointed out in the Facebook developer forums is the Pieces of Flair app, by RockYou. Looking at Adonomics statistics, it appears on September 4, the week the new design was put in place, Pieces of Flair took a dramatic turn from near 660,000 Daily Active Users down to around 350,000 DAU’s in just a matter of a day. They were stuck there until September 16, where their DAU’s went up to 570,000 in just a day, still far short from the 660,000 DAU’s they used to have. Then, on Sept 18, the DAU’s went back down to around 400,000. Looking at this statistic, it would appear that Pieces of Flair isn’t doing very well, and that the new Facebook Platform redesign is to blame. To know for sure though, you have to look at the timeline of events related to the App.

Facebook Platform Timeline

September 4th, 2008 – New design launches to all

Looking at the history of the new design rollout, the new Facebook redesign was rolled out right on the week of September 4th, which would make the sharp downturn very understandable. At that point users were getting used to the new design and learning where things were.

September 10th, 2008 – Applications link moves

Right around September 10th or 11th it seems Facebook moved the “Applications” menu from the top down to the lower-left panel on Facebook. In addition, users could “bookmark” their favorite apps. Could Pieces of Flair have been one of those users were bookmarking? Other apps were bound to have seen a decrease because of this change.

September 16th, 2008 – Pieces of Flair makes changes

September 16th took some research to figure out. Looking at the forums on the Pieces of Flair About Page, several users started commenting about how it was now possible to add the app’s profile box to their “wall tab”. It’s unclear if they added a specific application tab at that point or not, but there was definitely an increase at that point, and it looks like it may be because of a change put in place to adapt to the new design by Pieces of Flair.

September 17, 2008 – One-line feed stories consolidated

On September 17, Facebook consolidated one-line feed stories that happened frequently for a single user in a day into one item in a user’s news feed. This would have reduced the visibility of some apps that updated frequently, perhaps explaining the slight decrease on the 18th.

Is it a Facebook Problem?

So, analyzing by date, it would appear that the biggest drops for Pieces of Flair may just be that Pieces of Flair wasn’t yet built for the new design when it was rolled out to members. Perhaps the new design isn’t to blame, but rather unpreparedness by developers of apps that are to blame for the decrease in traffic. Facebook announced the new design back in May, and developers have had since then to prepare – it would seem that this is a developer, not Facebook problem.

Apps Seeing an Increase

Regardless of the complaints, there are apps seeing an increase. While names weren’t mentioned, several developers in the Facebook developer forums posted stats that show such. Even Pieces of Flair we see is starting to show a gradual increase since feed stories were implemented.

We’re Related

Some have shown significant increase though. One of the most significant is We’re Related, which went from 180,000 DAU’s to 460,000 DAU’s when the Applications menu was moved, an all-time high for them. It seems the only decrease they ever saw was right after the redesign was launched. Some developers are claiming they’re spammy, but based on the stats in association with the time-line it appears regardless of spammy measures or not, they’re increasing because users like them and are bookmarking them as a favorite – they shot up more than any other on the date Facebook implemented bookmarking. (disclaimer: they were a client of mine and I trained some of their developers and helped design their initial release, so there is some bias there, but the stats do coincide with what I’m saying. I hold no equity in the company.)

Texas HoldEm Poker

Also of note is the Texas HoldEm Poker game. One of the most popular apps on Facebook, it would seem they too have never seen much of a decrease in usage. They too saw a slight drop after the redesign, but, while not as significant as We’re Related, they are definitely higher in DAU’s than ever before.

WaterCooler, Inc. and (lil) Green Patch

Some other Apps to look at are WaterCooler, Inc. (a conglomeration of many smaller apps), and (lil) Green Patch, all which have continued to show an increase, even after the new design. Of course, Facebook’s native apps have also shown significant increase after the new design, but they may be the exception in the fact that they get special promotion by Facebook in areas developers do not have access to, and are default for many people on Facebook.

Reasons for the Increase

As “DesignerMichael” put it in the Developer Forums, “The golden days will return in about a month though by my estimate. Users will finally start getting used to the new platform again by around then… So all is well. smile Just no more ridiculous changes please… Changing the location of bookmarks once a week is not good for apps. lol…”. It appears, based on the common drop amongst all the apps, that the major issue for developers is that users just haven’t gotten used to the new design yet. Assuming Facebook does not put any more changes in place, things will get back to normal.

In a communication via e-mail with Facebook, I was given the following message about the current state of the platform:

“We’ve seen a number of areas with greater engagement and sharing across the site, both on our own applications and on Facebook Platform. Daily and weekly active usage for applications have been on a healthy growth track for the past six months. Since the cut over began, aggregate Platform usage has continued to increase. The apps that have made the greatest effort to take advantage of the new integration opportunities are starting to see the results.”

Facebook is monitoring this. Without their developers, Facebook is not nearly as powerful as they are now. Currently developers are doing the marketing for Facebook and I’m sure Facebook recognizes that. However, it appears that in the end, as we see with the success of those apps that are seeing an increase, that it involves some work on behalf of the developer to happen. Some areas Facebook suggests are bringing more traffic to apps, or have the potential to do so are:

Deeper integration into the profile

Greater distribution through feeds

Easier for users to discover new apps

More meaningful user engagement

Customized application tabs

For developers of apps, you can bring your application to even higher Daily Active Users than before by simply finding new ways to integrate with the different points mentioned above. It is very possible to be successful on the new design, and now is the opportunity for new developers to come forth. We’re in a new race for popularity, and those apps that embrace the new features most will see the most success.

In FBML Essentials (O’Reilly), I cover some of the points of the Facebook platform new design components. You can purchase and review it here on Amazon.

5 Features Developers Will Like in the New Facebook Design

Posted on September 16, 2008 by jessestay

I recently covered 5 general features most people may like in the new Facebook redesign being rolled out to all last week and this week. One of the biggest complaints of the new design is that it is bad for developers, reduces traffic to apps, and discourages users from using apps they have installed. While this is true for apps that haven’t adapted, there are still some very good features introduced by the new design, that, in my opinion, bring even more integration points to developers, and allow for more creativity to developers while still maintaining the user experience. I’d like to cover 5 of my favorites.

1. Your Application Now Gets an Entire Tab on the User’s profile

While profile boxes still remain, developers now have an additional option to create an entire tab devoted to your app on a user’s profile page. While you can’t advertise on this tab or monetize it in any way, the user profile page is the most traffic’d page on Facebook, and if you can grab a user’s attention by offering a little more information about your application and about the user themselves, other users are much more likely to engage and use the parts of your application you can monetize. More space to do this is a good thing, and the tab appearing on a user’s profile makes it appear as though your app is actually a part of their profile page. Consider this one giant advertisement for your application.

2. You can now allow users to share additional information about themselves via your application

Some of the most successful applications on Facebook are those that allow users to express themselves in certain ways. Applications that can allow a user to share more about themselves tend to be more engaging, and have a much more likely chance of a user sharing that application with their friends. Let’s face it – the days of an app spreading itself due to the new nature of the Facebook platform are long gone. Now, it is the developer’s responsibility to employ traditional marketing techniques to get the users to share these applications with their friends themselves.

The “info” tab is one way they can do this. Your application can give users an option to click on a simple button that allows them to add additional information to their “info” tab, provided by your application. Again, the profile is the most traffic’d place on Facebook, and this is an excellent way to get your app in front of a lot more people.

3. The new design is more organized, therefore giving your app more potential to be “one of few”

With the new design, most applications get organized into a “Boxes” tab on the user’s profile. This requires an additional click to learn about a user’s applications that they use. However, for applications that enable it, a user can optionally add any of those application boxes to their “wall” tab, putting it among just a few of their favorite applications for their friends to see and use.

If you can create an application that users will like, use, and want to share with their friends, the chances of your app appearing among those few are greater. I don’t have any numbers, but I really think there are only a few applications utilizing this feature right now, upping your chances even further of being one of those users like to feature on their “wall” tab. To me, this actually makes the potential for your app being successful even greater.

4. There are now 3 types of News/Mini Feed items your application can post

While your application can’t necessarily force news feed items to Facebook without the user’s explicate permission any more, you can utilize “feed forms” to allow the user to share one line posts to their mini feed, small summaries to their mini feed, or an entire story to their mini feed. If you can make your app useful enough to encourage the users to share the larger feeds (which were not available before), your app has a far greater chance of getting in the face of your users’ friends, encouraging even further virality. Not only that, but good marketing shows that when a user actually wants to share something, their friends are more likely to listen and participate. Giving your users choice is a very good thing, and will result in a much more devoted audience in the future.

5. With the new design, you can now deploy FBML, right in an iFrame

A new feature established in Facebook Connect enables any website to utilize the Facebook Javascript Client Library to allow a developer with an app set up to parse and load FBML on any page on the web. This means that you can now load FBML right in your iFrame’d pages.

Why use FBML? FBML will guarantee, as Facebook changes their look and feel, that you don’t have to change your look and feel with them. It all happens automatically. Before this, Facebook required all FBML to be loaded and parsed on their servers. Now you can load it directly on your own servers, which means greater flexibility with Javascript, more options when integrating with other platforms like OpenSocial, and less coding overall since Facebook takes care of the details for you. Best of all, you can implement this on any website, even outside of Facebook, and with Facebook Connect, you can even authenticate and retrieve data from Facebook for users, right on your own website! You can learn more about FBML via my book, FBML Essentials (shameless plug).

While I understand the frustration of developers with the new design, and especially the fact that applications aren’t quite as in-your-face as they used to and can’t do things as easily on behalf of users, overall I think this is a good thing for the overall Facebook experience. Now Facebook has provided more integration points for developers than ever before, while at the same time making the experience better for users, making users want to continue coming back to the network. Users coming back is always a good thing for your application on Facebook.

What are your favorite features, as a developer, within the new design?

Facebook to Launch New Mobile Platform?

Posted on July 6, 2008 by jessestay

Of the buzz that is being generated regarding the upcoming Facebook F8 Conference, one that hasn’t yet been explored is the possibility of an announcement about a new Mobile platform. As of currently, Facebook is on the iPhone, the Blackberry, and just today an app for Windows Mobile was announced. For all others there is still a mobile version of the site that formats Facebook in a nice, easy to view format.

One thing you may not know is that Facebook actually has a special FBML tag for developers to use for the mobile platform (the tag). It ensures certain content will only appear if the user is on a mobile phone. This tag however only seems to work on certain phones, and seems flaky at best. Facebook has also provided an SMS API for apps to be able to send SMS to and from Facebook. As you can tell, there is tremendous potential for a large number of Facebook applications to come forth that utilize these tools.

One thing I noticed at F8 is that there is a particular session specifically devoted to developing Mobile Apps for Facebook. The session is titled, “Made for Mobile”, and per their Facebook Page for the event:

Mobile devices are opening up and creating new opportunities to build Facebook applications that extend beyond the Web. We’ll talk about methods for mobile development and engage in a Q&A on how to get started.

This is the first time I have seen an emphasis by Facebook to developers on their mobile platform since they released development tools for it about 6 months ago. Now, this could just be a re-emphasis to get developers again focused on developing mobile Apps, but I think there could be more to it – I think Facebook could be about to announce an entirely new platform for mobile, further expanding the web-based social network they now operate.

Considering the new iPhone releases this week (on the 11th), and will introduce many more opportunities to integrate with GPS and high speed internet connections (including push notifications!), it would make sense for Facebook to expand their own offering to the mobile phone. Also, according to Dave Morin, Senior Platform Lead for Facebook’s Tweets recently, there is some evidence that mobile has been on his mind, with one about him being at Apple for “some meetings”, another talking about an “EPIC Product breakthrough”, and another recently helping a friend get set up with Twitter on his Blackberry. It should also be noted that Morin used to work at Apple, so I’m sure the iPhone is at the top of his mind when it comes to mobile platforms.

These obviously aren’t “silver bullets”, but I believe there is some merit in Facebook wanting to have a presence on the mobile phone. There are, after all, 3.3 billion mobile phone subscriptions worldwide, exceeding over half of the human population, and roughly 10 times that of the world’s internet users. With the new tools the iPhone is providing to pinpoint location, it provides the ideal environment for any social network to pinpoint where their users are and provide thorough, targeted advertising, with push notifications to those users. It also provides an opportunity to get to many of those in remote locations that do not have the opportunity to access a computer due to lack of phone lines. This could be that one path into good monetization Facebook is looking for and you better bet they’re not excluding it from their future.

I strongly feel that the 3 big players in the mobile phone industry in the future are Apple, Google, and Facebook. I really think that F8 will be the place that all starts, and I think that is the big news Facebook is waiting to announce but has yet to reveal.

Facebook Announces F8 In the Middle of OSCON, Coincidence?

Posted on June 13, 2008 by jessestay

Just yesterday, Facebook announced their second F8 conference, to occur July 23, 2008. This Developer-targeted event is said to possibly include some major announcements, including the new Profile redesign, more information about the fbOpen platform, and most significantly, possibly the launch of their E-Commerce platform. What hasn’t been announced or shared however is the odd timing of the event.

The event occurs right smack dab in the middle of O’Reilly’s Open Source Convention, scheduled to occur for about the past year now from July 21 through July 25. This conference is known as an essential “Mecca” for Open Source developers around the globe, and has presentations from such players as Google, MySQL, Sun, Meebo, and even SixApart. Everyone who is a developer (unless you solely develop for Microsoft) or Sysadmin will be at this conference.

As a developer, this is tough news to hear that Facebook will make me choose between OSCON and them. Frankly, I would by default choose OSCON if I were any smart developer, as I would get more. So why isn’t Facebook just joining OSCON and doing an “F8” track there? Do they really want to tick off Open Source developers? You better bet that OpenSocial will have a presence there. If Facebook really wanted to target the Open Source crowd, as they have “claimed” to do with their fbOpen Platform and a few other contributions back to the community, they would try to have a presence at this conference and not interrupt it as they are currently doing. I was actually going to go to OSCON to promote my FBML Essentials book to potential Facebook developers for O’Reilly. Now I’m forced with a decision. I’ve contacted Facebook with no response, and I’m getting a little frustrated as a Social Media developer. Which conference will you choose?

It’s Official, Facebook Releases Their Platform, Open Source and All

Posted on June 2, 2008 by jessestay

Nick O’Neill blogged about it, and Facebook confirmed it officially at the Palo Alto 1 Year Anniversary Developers Garage on Thursday, but Facebook has finally released their platform under a modified version of the Mozilla Public License. The code and announcement can be found here, and includes the full API, a parser for FBML, and more. I will probably be trying to sneak in a little info about this in FBML Essentials if I can beat it to press.

What does this mean for you? Well, first of all, there is a good chance (I have not confirmed this) you’ll now see sites like Myspace and LinkedIn also join sites like Bebo in providing a Facebook-style API. It should be an easy decision for them. This also means you are not stuck porting your Apps over to OpenSocial to get them on those networks, assuming they implement this into their own architecture. Ideally, it will take very few changes to port a Facebook App over to other FbPlatform-enabled sites.

Also, if you are building your own social network, you can now cater to all the Facebook developers out there and bring in the rich API Facebook provides. OpenSocial is great, but you do have to keep in mind it is still in beta – while new, I see no “beta” put in front of this new Facebook Open Platform.

The other thing you should take into account is that because it is Open Source, you can now contribute back to the platform. If you see something in the platform that is strongly needed, you simply have to sign the Contribution Agreement they provide and if they implement your change they’ll even send you a (drum roll please) T-Shirt! (they didn’t say if the T-Shirt was free or not) In reality though, we as developers now have some responsibility to give back to Facebook – that is the essence of Open Source.

I think Facebook just played their cards for Google on this one. Their environment is still closed, but at the very least they are sharing the components that make their closed environment so the world too can get involved. Google now has much stronger pressure to get OpenSocial in order, and in a way that convinces the Facebook platform developers to use OpenSocial instead of the Facebook Open Platform. It’s a race for developers, and I’m afraid Facebook just made the choice for developers to leap to OpenSocial a lot harder.

New Series: Social Coding

Posted on May 25, 2008 by jessestay

I’ve been contemplating for awhile now a good way to share what I know about Social Software Development and helping business owners, marketers, and developers learn how to set up their own social apps. Especially for developers, I know there are many out there looking for howtos and ways to learn more about starting their own App, promoting it, and getting it off the ground. As the author of FBML Essentials, I feel I am well suited for the task so in the next few days I’m going to start doing howtos and overviews on how you can get your own Apps together. If you’re “the business type”, I may get a little technical on you, but I do recommend you keep watching and forward these onto your IT personell – your CIO, CTO, and the like should read these so they can learn what’s possible to integrate into your existing environments. I’ll also try to throw in a little goodie here and there for “the business type”.

So, I’ve created a new category to the right, “Social Coding” – if you want to track just that, click on the category name and add it to your RSS. I’ve also started a new FriendFeed Room where those involved or that want to get involved in Social Coding can discuss, learn, and talk with each other. You can subscribe to that here.

Let’s start by going over the types of sites I could cover. Here are just a few – let me know if you have a particular interest in learning about how to code for any one in particular:

Facebook

OpenSocial

Google Friend Connect

Twitter

FriendFeed

Pligg

Digg

MySpace

WordPress

MoveableType

Google App Engine

Bungee Connect

Stay tuned! I’ll keep posting news and other rants as we go forward – I’ll just be adding in some good howtos at the same time. Oh, and if you’re a developer and would like to do a howto in your preferred language for us, contact me – I’d love to let you do a guest post.

Facebook Announces Developer Integration Points to New Design, New "Publisher" Feature

Posted on May 7, 2008 by jessestay

While still vague in regards to details, Facebook today released some important information regarding their new design that is sure to excite those users that are considering leaving for other networks. The first of such features seems to be a slap in the Face (and maybe a token from former Google Execs) to Google Employee-founded FriendFeed. Facebook is calling the feature, “Publisher”, and from the Developer Wiki,

“The Publisher will be a central focus of communication and sharing in the new profile. It sits right on top of a user’s Feed inviting the user or others to add content. Applications can integrate into the Publisher to provide rich experiences for creating or finding content to post into their own and their friends’ Feeds…

This has replaced the old Wall Attachments feature. Now, Wall is just one type of application for creating content (text content), on par with posting links, or uploading photos or videos. For example, to add a video with the Video application, the user no longer creates a Wall attachment and adds the video. Instead, the user posts a video to a friend’s Feed just as if she were writing a Wall post.”

From the screenshots (to the left), it appears as though you can also comment on each posted item, further encouraging a “conversation” amongst members of the Facebook community. What’s most interesting is the integration with the Facebook Platform API and ability for developers to present items for discussion within a particular user’s Feed. It appears as though your applications will be able to actually utilize the text box within the publisher to present information on a user’s feed in different ways. More information regarding the new combined Feed/Wall can be found here.

Also very interesting is it seems as though Facebook will soon allow, via the publisher, the automatic playing of Flash, and onload events within FBJS. It seems this is Facebook’s answer to the demand from users migrating from Myspace and the competition from Bebo who allows such onload events.

In addition to the publisher, Facebook has released more information via their developers wiki about the Tabs that will be available, and how applications will be displayed via those tabs. It appears as though at first, all applications will be rendered in their current form in a tab called “boxes” (they mentioned earlier today that name may be temporary). What’s new though is it seems as though your application will be able to give the user options to render other forms of profile boxes to an “Info” tab on the user’s profile. It’s unclear, but this could mean your application will be able to have multiple forms of displaying itself within the user experience beyond just Canvas pages, profile boxes, and feeds. A new FBML tag has been created for this purpose called “” which appears to give your application the ability to have the user add a “section” to their profile. (I now need to update FBML Essentials!) Such section will have the ability to display image objects or text that the user can type and provide to your application.

Facebook is also allowing your applications to register an “Application Tab URL” which will have your Application appear in a list of applications next to a “+” (plus) sign in the list of tabs. The user will then have the option to add your Application as a tab, offering an alternate canvas view of your application for the user’s friends to see.

Beyond the Info and Boxes tabs, it’s a bit unclear as to what the other tabs will be called. The most recent screenshot by them includes a “Photos”, “Wall”, and “Feed” tab, but it seems as though the Wall and Feed may be combined to produce the “Publisher”. It could be that the current “News Feed” will be under the Feed tab, while the combined Mini-Feed and Wall will be under the Wall tab. I’m sure we’ll see more screenshots soon. Also of note is that the Action items, the links below your profile image currently, will be no more. Instead you’ll be able to offer your users interactivity via the publisher and other integration points throughout the user’s profile.

It also seems as though the separate News Feed/profile is no more when you log in. It seems they are bringing the focus on the profile and including what is now the “News Feed” to become what will be the “Feed” tab. I like this new concept and hope it catches on – I think it will be a win-win for both Facebook, users, and developers in that it will bring a more fluid experience to users, and encourage discussion and people more than anything else.

With the release of this information to the developers wiki it seems Facebook is on the verge of releasing the new design very soon. I would expect to see such features in the next week or two, considering it was originally supposed to launch last month.

UPDATE: Facebook just released their official announcement here: http://developers.facebook.com/news.php?blog=1&story=107

Ning Creator, Mark Andreesen, Announces Plans for Facebook Platform Integration

Posted on April 24, 2008 by jessestay

I’m sitting here at Web 2.0 Expo and watching the Mark Andreesen Keynote. One interesting thing he mentioned was that Ning (and others) has plans to launch onto both OpenSocial and Facebook platforms. This is the first I have been aware of plans outside of Bebo to utilize the Facebook Platform, and I believe a wise decision. The Facebook Platform is indeed one of the most popular and most used platforms out there, and therefore worth looking into as a Social Network looking for a standard to adopt. The question is, is Ning in talks with Facebook on this, and how far along are they in organizing this? Is this pure speculation? I am very much looking forward to Ning, and other Social Networks adopting the Facebook Platform as a standard. I’ll be posting the notes from the keynote next.