Switching to Windows 8? Better Not Get a Fitbit.

I’m currently using the Windows 8 Release Preview, and so far I’m impressed! Thus far I’ve had very few issues and really love the new interface (formerly named “Metro”). I’m very excited for the final version to be shipped to me by Microsoft. However, there’s one thing that consistently hasn’t worked for me on Windows 8 – my Fitbit software.

Right now when I try the account set up on my Fitbit software installed on Windows 8, it consistently, after I click “login” with my Fitbit account, redirects to a 404 not found page without logging me into the service. I’ve Googled and Googled, not seeing any solution to the problem. I can’t change the default browser it uses, assuming maybe it’s an IE 10 issue, so I can’t try to see if having it login to Chrome will fix the problem.

So I tried to email their support. Here’s the response they sent me:
 

“Hello Jesse,

We are sorry you are having problems with our software.

We’re aware that Windows 8 pre-release is available to the public. We do not yet formally support this environment and we do not plan to validate our software and device on Windows 8 until it is commercially released. However, once validated, we will update the product specifications page on our website.

Thanks for getting in touch we hope this helped you, if you have any more questions do not hesitate and reply us back.


Sincerely,
Lis and the Fitbit Team”

That’s it. Not even willing to try to figure it out. If you use Windows 8 or are planning to use Windows 8 (or have pre-ordered like me), your Fitbit won’t work, and they’re not even planning for it. It seems odd to me that something as simple as authentication would even rely on the operating system or browser type to get you logged in, but I guess that’s their choice, and it’s my problem, not theirs.

I was very disappointed with the customer-no-service approach I received from Fitbit. I will very likely be selling my 2 Fitbits and Aria Scale soon, in favor of the Nike+ system. I’ve also been very surprised of all the responses I’ve received on Twitter and elsewhere of the poor customer service they’ve received from Fitbit. Sorry Fitbit, but you’ve very likely lost this customer.

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jessestay

Jesse Stay has been a pioneer in the space of social media marketing since before it was called "social media marketing". Originally a software developer, Jesse built a tool called SocialToo.com which helped brands like Pepsi, Brittany Spears, and MC Hammer grow their social media presence, and before he knew it brands were coming to him for help to grow their presence in very unique ways. His tool was featured on almost every tech blog and even mainstream news sites like New York Times, Techcrunch, and Mashable. Jesse also spent a brief period working FOR Facebook, Inc., helping them to build out their documentation to help companies integrate Facebook Connect into their websites and mobile apps. Jesse took his skills and helped the LDS Church kick off most of its social media programs. While there he helped launch the award-winning "I'm a Mormon" marketing campaign with global reach worldwide in the millions of views and followers. Jesse established new global programs at the Church to further grow its reach amongst both members and non-members of the Church, working with every department of the Church, also including entities like the Mormon Tabernacle Choir and Brigham Young University. He also helped the Church navigate its voice and presence during the Mitt Romney Presidential campaign due to the significant attention the Church was getting at the time. He established the social media advertising techniques and strategies employed at Deseret Digital Media growing over 20 million fans across their news properties in just 6 months, and was featured on AdWeek for his success. As founder and Principal of Stay N Alive, Jesse has developed very unique techniques in social media advertising to help organizations grow presences, within months on minimal budgets, into hundreds of thousands of highly relevant and engaging fans and followers. He designed and teaches social media advertising at LDS Business College. He has helped grow sales, and has a belief that yes, you CAN measure social! Jesse has been featured as one of 10 entrepreneurs to follow on Twitter (next to Biz Stone and Ev Williams, founders of Twitter) by Entrepreneur magazine. Jesse has written 9 books on the topic of social media marketing and development, including Google+ Marketing For Dummies and Facebook All In One For Dummies, and eats, lives, and drinks social media with a personal combined presence of over 600,000 followers on his personal social profiles.

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  2. Old article but I thought I'd point this out. “we do not plan to validate our software and device on Windows 8 until it is commercially released.”
    nowhere does it say it would never work. They just say they won't support it during the pre release. Please revisit and update your article since yours is on the top of a google search for fitbit windows 8.

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