Can’t get Google Wallet to Work? Have an Expanded Battery Pack? That may be Your Problem.

I’ve been beating my head around why every place I’ve gone to so far with Paypass (Home Depot, McDonalds, Best Buy, 7-Eleven, you name it) hasn’t worked with my new Galaxy Nexus phone that’s supposed to work with NFC and Google Wallet. I searched all the forums and just couldn’t figure out what was happening. The guys at 7-Eleven said it worked with every other phone they tried it with.

Then I remembered – I had an extended battery pack that I bought off Amazon that was on the phone to extend the battery life. It made the back of the phone a lot bigger, I’m guessing preventing the NFC signal from getting through. I actually found a unique way of testing it: The Nexus Q actually supports NFC. If you hold your phone up to the Nexus Q your phone will open up to the Nexus Q app in the Play Store. So I ran an experiment.

Just as with 7-Eleven and all the other Paypass stores, the Nexus Q didn’t register when I’d hold up my phone to the Nexus Q. When I removed the extended battery pack, sure enough, the phone would buzz, beep, and then open up to the Nexus Q app. That was indeed my problem!

So if you’re experiencing this same issue, try putting back in the original battery. I’m betting this fixes a few issues, and it’s odd that I’m not seeing this warning anywhere in the Galaxy Nexus forums or docs. I’m surely not the only one with a battery pack! And how does it work with thicker cases?

If this helped you, let me know in the comments!

Shared first on Google+!

UPDATE: I’m being told on Google+ that the NFC is actually in the battery on the Galaxy Nexus, so that would explain why this happens. I wonder if there are expanded battery packs that have NFC in them so this doesn’t happen. If you know any let me know in the comments!

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jessestay

Jesse Stay has been a pioneer in the space of social media marketing since before it was called "social media marketing". Originally a software developer, Jesse built a tool called SocialToo.com which helped brands like Pepsi, Brittany Spears, and MC Hammer grow their social media presence, and before he knew it brands were coming to him for help to grow their presence in very unique ways. His tool was featured on almost every tech blog and even mainstream news sites like New York Times, Techcrunch, and Mashable. Jesse also spent a brief period working FOR Facebook, Inc., helping them to build out their documentation to help companies integrate Facebook Connect into their websites and mobile apps. Jesse took his skills and helped the LDS Church kick off most of its social media programs. While there he helped launch the award-winning "I'm a Mormon" marketing campaign with global reach worldwide in the millions of views and followers. Jesse established new global programs at the Church to further grow its reach amongst both members and non-members of the Church, working with every department of the Church, also including entities like the Mormon Tabernacle Choir and Brigham Young University. He also helped the Church navigate its voice and presence during the Mitt Romney Presidential campaign due to the significant attention the Church was getting at the time. He established the social media advertising techniques and strategies employed at Deseret Digital Media growing over 20 million fans across their news properties in just 6 months, and was featured on AdWeek for his success. As founder and Principal of Stay N Alive, Jesse has developed very unique techniques in social media advertising to help organizations grow presences, within months on minimal budgets, into hundreds of thousands of highly relevant and engaging fans and followers. He designed and teaches social media advertising at LDS Business College. He has helped grow sales, and has a belief that yes, you CAN measure social! Jesse has been featured as one of 10 entrepreneurs to follow on Twitter (next to Biz Stone and Ev Williams, founders of Twitter) by Entrepreneur magazine. Jesse has written 9 books on the topic of social media marketing and development, including Google+ Marketing For Dummies and Facebook All In One For Dummies, and eats, lives, and drinks social media with a personal combined presence of over 600,000 followers on his personal social profiles.

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